Customer Service Representative salary in the United States
Customer service representatives in the U.S. earned a median of $44,770 a year, or $21.53 an hour, in May 2025, according to the Bureau of Labor Statistics. The highest-paid 10% earned at least 2 times as much as the lowest-paid 10%.
Pay data: BLS Occupational Employment and Wage Statistics, May 2025. Job content: O*NET 31.0. Updated 2026-10-26.
- $44,770median annual wage
- $21.53median hourly wage
- $31,750 to $63,59010th to 90th percentile
- 2,595,750employed in the U.S.
Pay range
| Percentile | Hourly | Annual |
|---|---|---|
| 10th | $15.27 | $31,750 |
| 25th | $17.72 | $36,870 |
| Median (50th) | $21.53 | $44,770 |
| 75th | $24.89 | $51,780 |
| 90th | $30.57 | $63,590 |
| Mean | $22.40 | $46,590 |
Customer Service Representative salary by state
Median wages and employment for every state where BLS published an estimate.
| State | Employed | Median hourly | Median annual | 10th to 90th percentile (annual) |
|---|---|---|---|---|
| Alabama | 33,290 | $18.46 | $38,400 | $29,920 to $55,670 |
| Alaska | 2,410 | $21.71 | $45,150 | $35,990 to $62,840 |
| Arizona | 87,020 | $21.97 | $45,690 | $35,140 to $62,970 |
| Arkansas | 20,680 | $18.19 | $37,840 | $30,150 to $56,630 |
| California | 176,850 | $23.83 | $49,560 | $38,110 to $75,700 |
| Colorado | 38,770 | $22.86 | $47,540 | $36,510 to $66,040 |
| Connecticut | 24,490 | $23.12 | $48,090 | $37,290 to $73,650 |
| Delaware | 7,470 | $23.17 | $48,190 | $36,080 to $75,970 |
| District of Columbia | 7,550 | $23.20 | $48,250 | $37,440 to $77,120 |
| Florida | 228,000 | $19.44 | $40,440 | $31,620 to $59,770 |
| Georgia | 97,850 | $19.06 | $39,630 | $29,340 to $60,270 |
| Hawaii | 8,010 | $21.95 | $45,650 | $33,860 to $64,130 |
| Idaho | 18,770 | $20.77 | $43,200 | $29,990 to $62,190 |
| Illinois | 100,970 | $22.18 | $46,130 | $33,590 to $71,400 |
| Indiana | 44,630 | $20.74 | $43,140 | $31,060 to $62,620 |
| Iowa | 30,100 | $22.16 | $46,090 | $32,450 to $64,540 |
| Kansas | 29,200 | $19.39 | $40,320 | $29,730 to $59,870 |
| Kentucky | 38,630 | $18.61 | $38,700 | $29,440 to $59,810 |
| Louisiana | 25,780 | $17.95 | $37,330 | $28,440 to $51,010 |
| Maine | 7,560 | $22.67 | $47,160 | $35,930 to $63,490 |
| Maryland | 37,740 | $20.59 | $42,830 | $32,600 to $64,000 |
| Massachusetts | 49,990 | $23.61 | $49,120 | $35,440 to $74,880 |
| Michigan | 71,310 | $21.13 | $43,950 | $30,670 to $63,830 |
| Minnesota | 53,340 | $23.46 | $48,800 | $35,730 to $72,830 |
| Mississippi | 20,860 | $17.49 | $36,380 | $28,970 to $49,540 |
| Missouri | 50,530 | $21.24 | $44,190 | $31,980 to $63,890 |
| Montana | 4,910 | $21.77 | $45,290 | $35,100 to $62,250 |
| Nebraska | 15,340 | $21.13 | $43,940 | $34,210 to $59,400 |
| Nevada | 32,110 | $19.50 | $40,560 | $29,340 to $57,930 |
| New Hampshire | 12,750 | $22.74 | $47,300 | $33,950 to $66,280 |
| New Jersey | 59,690 | $22.95 | $47,740 | $35,520 to $72,040 |
| New Mexico | 16,950 | $18.77 | $39,030 | $31,060 to $56,480 |
| New York | 141,090 | $23.08 | $48,000 | $36,270 to $76,280 |
| North Carolina | 89,510 | $19.35 | $40,240 | $30,200 to $59,820 |
| North Dakota | 5,750 | $21.48 | $44,670 | $34,190 to $68,350 |
| Ohio | 85,930 | $21.93 | $45,610 | $31,340 to $63,210 |
| Oklahoma | 34,460 | $18.58 | $38,650 | $28,620 to $58,050 |
| Oregon | 19,440 | $22.81 | $47,450 | $36,710 to $64,130 |
| Pennsylvania | 94,340 | $21.46 | $44,630 | $31,430 to $63,370 |
| Rhode Island | 7,890 | $22.86 | $47,550 | $36,160 to $65,010 |
| South Carolina | 51,000 | $18.69 | $38,860 | $29,720 to $59,300 |
| South Dakota | 6,120 | $19.54 | $40,650 | $31,050 to $55,680 |
| Tennessee | 59,730 | $20.59 | $42,830 | $31,100 to $60,070 |
| Texas | 337,170 | $19.44 | $40,420 | $29,320 to $59,590 |
| Utah | 44,490 | $20.74 | $43,140 | $32,940 to $59,550 |
| Vermont | 2,870 | $22.84 | $47,500 | $35,140 to $66,530 |
| Virginia | 59,850 | $20.54 | $42,730 | $31,210 to $61,350 |
| Washington | 39,760 | $24.20 | $50,330 | $39,290 to $73,610 |
| West Virginia | 9,860 | $18.48 | $38,430 | $29,590 to $56,970 |
| Wisconsin | 50,840 | $22.58 | $46,970 | $34,260 to $63,650 |
| Wyoming | 2,110 | $20.35 | $42,340 | $29,760 to $59,790 |
Highest-paying states
- Washington: $50,330, 12% above the national median
- California: $49,560, 11% above the national median
- Massachusetts: $49,120, 10% above the national median
- Minnesota: $48,800, 9% above the national median
- District of Columbia: $48,250, 8% above the national median
Lowest-paying states
- Mississippi: $36,380
- Louisiana: $37,330
- Arkansas: $37,840
- Alabama: $38,400
- West Virginia: $38,430
States with the most jobs
- Texas: 337,170 employed
- Florida: 228,000 employed
- California: 176,850 employed
- New York: 141,090 employed
- Illinois: 100,970 employed
Where the job is most concentrated
Jobs per 1,000 jobs in the state, a measure of how common the occupation is locally.
- Arizona: 26.862 per 1,000 jobs
- Utah: 25.634 per 1,000 jobs
- Texas: 23.962 per 1,000 jobs
- Florida: 22.961 per 1,000 jobs
- South Carolina: 22.126 per 1,000 jobs
More about this role
Customer Service Representative career guide · Customer Service Representative job description and interview questions
Salaries for related roles
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Sources and methodology
Wage and employment estimates: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025, cross-industry estimates for all ownerships. Figures are as published; BLS does not publish some estimates for some states. As defined by BLS, wages include tips, commissions and production bonuses, and exclude overtime pay, shift differentials, nonproduction bonuses and other premium pay. BLS OEWS
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Jobder has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET Database
Written and maintained by the Jobder team. Last updated 2026-10-26. Questions or corrections: support@jobder.pro.
Frequently asked questions
What is the average customer service representative salary?
The mean annual wage for customer service representatives in the U.S. was $46,590 in May 2025, and the median was $44,770. The median is the middle value: half of workers earned more, half earned less.
How much does a customer service representative make an hour?
The median hourly wage was $21.53 in May 2025. The 10th percentile was $15.27 and the 90th percentile was $30.57.
Where do customer service representatives earn the most?
Washington had the highest median annual wage, at $50,330, 12% above the national median.
Where do customer service representatives earn the least?
Mississippi had the lowest median annual wage, at $36,380.
Where does this data come from?
From the U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics survey, May 2025 estimates, which cover wage and salary workers in nonfarm establishments.